Supporting you remotely

Our remote support services

As long as you have working broadband, we can help!

Resolve I.T. was set up on foundations of quality repair work, professionalism, honesty and offering good value for money. The latter of these has led us to set up a tiered Remote Support service, lowering the price barrier to quality I.T. support.

Remote support can address a huge variety of problems - provided your hardware is working ok, there's not a problem we won't be able to resolve. It works by us talking you through a very simple process that will allow us to take control of your computer right in front of your eyes and sorting out the problem. Three levels of the remote support service are available, read on to find out which level you may require:

Remote Support Basic

Our basic remote support service, which includes optimisation of your computer, installation of a piece of software you may have, transferring data (photos, music etc.) between your computer and mobile device and setting up parental controls on your computer.

Remote Support Maintenance

Our mid-tier remote support service, which includes installation and configuration of your anti-virus software, diagnostic fault-finding to determine the cause of the issues you may be facing, installing the latest updates to your system and optimising your network connection.

Remote Support Rescue

Our top remote support service, which includes data backup and restore, system rescue and virus/adware removal. This is the service for you if your system is really causing you problems and not cooperating at all!.